Our Clients say

Working with The Observatory ensures we maximise the benefits of an agency review and minimise the hassle of it."
 
 

Alison Jones, former Marketing Director, Debenhams

Our Clients are

Our Clients say

Darina Anwyl, Head of Supporter Partnerships, Cancer Research UK

Thank you to The Observatory for helping us with a challenging brief with extremely short lead times. Their wealth of experience and knowledge across the industry gave us invaluable insight, information and clear direction to short list the right agencies. My first stop will always be The Observatory to maximise the effectiveness (and enjoyment!) of the pitch process."

Helen Cowan, Matalan

A thought provoking and enjoyable two days' workshop. Thanks!"

 

Andrew James, Allianz UK

The Observatory made our job (of choosing the winner) really difficult by finding us such well matched agencies. I wouldn't undertake another major agency appointment or agency roster review without them."
 

Duncan Lewis, former Marketing Director, Land Securities plc

Working with the Observatory helped to give the pitch process real pace and structure - we covered more ground, quicker than we could have hoped to on our own and when we needed a sounding board for thoughts or an impartial view they contributed valuably, helping us to reach decisions but without influencing the outcome.”

 

Charlie Hiscocks, Brand Communications Director SABMiller

The Observatory has been a source of wise counsel and support in helping raise standards in the way we contract, evaluate and incentivise agencies."

James Smith, Danone Baby Nutrition

The Observatory's understanding and inside track of the Global Agency marketplace was invaluable in helping us to arrive at a robust shortlist. Their rigorous process and ability to co-ordinate requirements was appreciated by all members of the multi market team. We'd have no hesitation in working with them again."

Laurence Tournerie, General Manager, Danone Singapore

Going into the process with the Observatory proved to be a very valuable exercise, with tangible outputs that could translate into immediate action plans in order to strengthen the client-agency relationship.

Vicky Betts, Shop Direct Group

The Observatory is a fantastically collaborative consultancy that guided us through a perfectly planned pitch process and now positions us with a world class agency to deliver our needs, against brief and within budget. We would be delighted to work with them again on any forthcoming business."

Chris Tebben, Chief Marketing Officer, Pizza Hut UK

The Observatory International brought the speed, rigour and – critically - insight needed to fully understand and leverage both the process and financial efficiencies that lie, often hidden, within the agency supplier base."

Natalie Taylor - Matalan

  An invaluable way to remind yourself of what best practice looks like".